Shipping policy

Shipping Policy

Last Updated: June 25-2026

Thank you for shopping with Mon Bazaar. We strive to deliver your orders quickly, safely, and efficiently.

Please read our Shipping Policy to understand how we process and ship orders.

1. Shipping Coverage

We currently ship to:

  • All major locations within India

  • Selected international destinations (if applicable)

If your location is not serviceable, we will notify you as soon as possible and provide an appropriate solution.

2. Order Processing Time

All orders are processed within 1–3 Business Days after payment confirmation.

Orders placed on:

  • Weekends

  • Public holidays

  • Non-working days

will be processed on the next business day.

During periods of high demand, sales events, or holidays, processing times may be extended.

3. Shipping Methods

We work with trusted courier and logistics partners to deliver your orders.

Shipping methods may include:

  • Standard Shipping

  • Express Shipping (if available)

  • Cash on Delivery (COD) Shipping (if applicable)

Available shipping options will be displayed during checkout based on your location.

4. Delivery Timeframes

Estimated delivery times are:

Within India

  • Metro Cities: 2–5 Business Days

  • Other Cities and Towns: 3–7 Business Days

  • Remote Areas: 5–10 Business Days

International Orders (If Applicable)

  • Estimated delivery: 7–21 Business Days

Delivery times are estimates and may vary depending on courier services, location, customs clearance, weather conditions, or other unforeseen circumstances.

5. Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location

  • Product weight and dimensions

  • Selected shipping method

General Shipping Rates

  • Standard Shipping: ₹35 to ₹150 per 0.5 kg parcel

  • Express Shipping: ₹110 to ₹160 for a 0.5 kg parcel.

  • Free Shipping: Only for minimum shopping ₹1499 and above.

Any applicable shipping charges will be clearly displayed before payment.

6. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email

  • Tracking number

  • Courier partner details

Customers can track their shipment using the tracking link provided in the shipping confirmation email.

If you do not receive tracking information within the expected timeframe, please contact us.

7. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Courier disruptions

  • Customs inspections

  • Incorrect shipping information provided by the customer

Mon Bazaar is not responsible for delays caused by circumstances beyond our reasonable control.

We appreciate your patience and understanding in such situations.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect address, phone number, or postal code is provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply.

  • Orders returned to us may require re-shipping fees.

Please review your information carefully before placing an order.

9. Lost or Missing Packages

If your tracking information shows that the package was delivered but you have not received it:

  1. Check with household members or building management.

  2. Contact the courier company directly.

  3. Contact us within 48 Hours of the delivery notification.

We will assist in investigating the issue with the shipping carrier.

10. Damaged Packages During Transit

If your package arrives damaged:

  • Take clear photos of the package and product.

  • Contact us within 24 Hours of delivery.

  • Include your order number and supporting images.

We will review the case and provide an appropriate resolution, which may include a replacement or refund.

11. International Shipping (If Applicable)

For international orders:

  • Delivery times vary by destination country.

  • Customers are responsible for any customs duties, import taxes, VAT, or local fees imposed by their country.

  • Customs clearance procedures may cause additional delays.

Mon Bazaar has no control over customs processing times or government-imposed charges.

12. Contact Information

For shipping-related questions or concerns, please contact us:

Business Name: Mon Bazaar

Email: monbazaar.malda@gmail.com

Website: https://www.monbazaar.com

Customer Support Hours: 10:00 AM to 7:00 PM

By placing an order with Mon Bazaar, you acknowledge and agree to this Shipping Policy.